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Report a Problem
We would appreciate it if you could supply as much information as possible to help us reproduce and understand the problem you are having with either of our applet viewers ViewONE, ViewONE Pro or any of our optional modules. Ideally if you have a sample web page or sample code then you'll find fields for these items below.

When you file a report an email is generated immediately and sent to us. We check reports regularly and respond to each one.

You may report problems with trial versions, however priority is given to existing customers.
 Contact details:
Email address: *
Name: *
Company Name: * (if appropriate)
Position: (if appropriate)
Phone: *
Address 1:
Address 2:
City:
State:
Post/Zip code:
Country (please select):

The operating environment:
Help to find this info
Browser:
The browser and version you are using (Netscape Vx, Explorer Vx...).
Java run-time
environment:
The Java version you are using
(not our software but your Java run-time environment).
Client operating
system:
The operating system and version for the client/browser machine.
Server operating
system:
The operating system and version for the web server.
Type of client hardware:
The client/browser hardware type, e.g. PC, MAC, HPxyz...

The software:
Software:
Version: *
Find Version Number

The problem:
Problem area:
Select the usage which is causing the problem
 
If (other) is select above please enter detail here.
Brief description: *
Please enter a one-line description of the problem.
Detailed description: *
Please enter as much detail as you can.
Include any messages you might see.
Web page address:
If you can supply an example web page address this would be useful.
Sample code:
Paste any sample code you might have into this field.
 

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